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See what our guests say about us

4.8 out of 5.0 average rating
based on 25 reviews
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4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Great location, breakfast and very helpful friendly staff
What did you not like about your stay in the property or location?
A fridge in the room would have been lovely
5
How would you rate your stay?
5
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5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Everything. The stunning location, excellent restaurant and gorgeous, comfortable room. We were so impressed by our meal there from start to finish. Breakfast fab too! Staff were fantastic - so welcoming and helpful.
What did you not like about your stay in the property or location?
Nothing
5
How would you rate your stay?
5
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5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The rooms were cozy and the location is astoundingly beautiful. Staff was so kind and friendly.
5
How would you rate your stay?
5
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5
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5
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5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Lovely, helpful staff, very comfortable room and bed. Sauna/hot tub great. Fabulous food and views
4.4
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4
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5
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5
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3
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Super location for Waterville golf and village . Food - breakfast and dinner were excellent and staff very friendly especially Daragh . Wonderful with customers .
What did you not like about your stay in the property or location?
En-suite was very tight . Sink with over shelf difficult to use .
5
How would you rate your stay?
5
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5
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5
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5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The weather was Horrible but the Hotel Fabulous. Lovely Staff, comfortable room and great food.
What did you not like about your stay in the property or location?
No complaints.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Everything! The staff are extremely helpful and friendly. The food is absolutely fantastic. We ate here both nights and loved every bite. Wonderful setting, Smugglers has it all. We will definately be back again. Thanks so much
What did you not like about your stay in the property or location?
We didnt like to leave it
3.8
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4
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5
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3
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3
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4
What did you like about your stay in the property or location?
Gillian on reception was fantastic, even lending us hi visibility jackets from her own house so that we could safely walk from the village after dark.
5
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5
How would you rate the communication and customer service?
5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Location is superb. Accommodation was wonderful. Very comfortable warm room very modern with a very nice bathroom and shower. Amazing view of the sea from our bedroom. Had a great nights sleep a very peaceful hotel. We really enjoyed our few drinks in the sitting room upstairs very tranquil. Food was top class and of course service was excellent. Everything was cooked to perfection with beautiful flavours going through everything and desserts were outstanding homemade very different. Breakfast the next morning was very tasty very generous the porridge with the soaked prunes was number one. Compliments to the chef for running a great kitchen with top class food.
What did you not like about your stay in the property or location?
If I were to be totally honest the only thing I would criticise is things are a bit over priced. With the drinks in bar and the food in the restaurant. I know from working in business myself you have to take into consideration energy costs and all other costs staff ect. But the costumer coming in has only a certain amount to spend. I hope you will not take my comment as an insult as it is just my personal opinion as I love the smugglers hotel with top class food and service and super location all year round.
5
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5
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5
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5
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5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Fantastic location and beautiful room. Staff very friendly and food amazing.
What did you not like about your stay in the property or location?
Nothing, perfect location and stay. Will definitely return.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
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5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Your property is lovely and the location is excellent. We loved everything about our stay.
What did you not like about your stay in the property or location?
I have nothing bad to report. It was excellent.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Gillian, Darragh Courtney and the entire team were fantastic, as always. We had another wonderful stay and are already looking forward to returning for our annual visit next year. A special thank you to Gillian for everything! Daire Dennehy
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The entire Inn is magical. The location, rooms, view, and Michelin-worthy restaurant were all phenomenal The staff were all lovely! We are looking forward to returning!!! 10 stars out of 5!!!!
What did you not like about your stay in the property or location?
Nothing
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Everything was great! Staff were so friendly and helpful. The room and facilities were lovely, as was the food!
What did you not like about your stay in the property or location?
Nothing!
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4.6
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Staff was super friendly en welcoming. Room was small (cosy) but clean and nicely decorated. The sea view from the room was wonderful. Food was good so overall great stay.
4.8
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
All staff were exceptionally friendly and welcoming. The standard of housekeeping in the room and bathroom was 5 star standard. Loved how cosy the bar was and of course we must mention the toilets. They have to be experienced.
What did you not like about your stay in the property or location?
Only nitpicking here but would have liked tissues and cotton pads in the bathroom
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Beautiful location,nice and quiet
What did you not like about your stay in the property or location?
The bedroom was very warm at night
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Fantastic views, Friendly & knowledgeable staff, everywhere is so clean and well Maintained. The food was superb.
What did you not like about your stay in the property or location?
N/a
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
The location the staff the ambiance we were made so welcome & treated so well it made our holiday loved the sauna too
What did you not like about your stay in the property or location?
Staying only one night wish it was much longer
4.2
How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Nice welcome, restful setting, lovely clean and bright room
What did you not like about your stay in the property or location?
No full length mirror in room. Windows not clean.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Location is amazing - beach / sea views .. perfect for a walk on the beach after dinner (amazing) .. and the sound of the water is the perfect way to fall asleep
What did you not like about your stay in the property or location?
1 night is not enough …
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5

Contact

Address

Smugglers Inn
Cliff Road
Waterville
Co.Kerry

Phone

(066)9474330

Email

info@thesmugglersinn.ie

Location

Call Us

(066)9474330

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